Req ID#: 7835BR
Title: Bags & Bows Sales/Service Team Leader
Department: Sales
Company Name: Deluxe Corporation
Position Location: Groton, MA
Remote Work Location: No
Full Time/Part Time: Full Time
Shift Type: Traditional
Company Info:
Deluxe Corporation is an award winning provider that is launching new products, offering new services, and creating new ways to help small businesses and financial institutions succeed. We provide an environment that is dynamic, not bureaucratic and a structure that is rewarding, not routine, now we need you to provide the passion and expertise!
Job Description:
Job Functions
Manage a team to provide direction, coaching, monitoring, training, counseling and support to ensure sales, productivity, and quality expectations are met, at an individual and department level. Execute solutions to ensure service level expectations are met. Oversee the daily operations of the phone and off phone activities in a multi-skilled / functional environment. Promote teamwork and a lean culture. Make business decisions to support department success and to support Company goals on a daily basis.
Establish performance goals and evaluate employee progress, achievement and contributions. Provide feedback, recognition, compensation, and progressive performance management consistent with employee performance. If further development is needed, take appropriate corrective measures to ensure continuous improvement. Encourage individual initiative and growth to achieve maximum success.
Lead process and procedural improvement efforts to ensure a smooth, efficient order flow utilizing Lean methodology. Analyze, plan and assist in the development and implementation of system and procedural changes to support department and company objectives using Lean process improvement approaches. Support new company initiatives, product introduction, transitions, UAT/QA testing and process improvements by coordinating and interacting with Product, Marketing, Sales and Fulfillment.
Analyze data to determine individual, team and department statistical performance. Performs ad hoc analysis in relation to a specific issue or problem to determine root cause analysis and implement lean solutions. Evaluate, document and implement workflow improvements, system enhancements, and procedure updates to maximize performance and meet strategic objectives.
Interview and hire qualified applicants to ensure the department is properly staffed to meet department and company goals.
Works with Training to ensure that all training documentation is current for each job function as it relates to Custom order entry and Outbound functions.
Maintain morale and engagement among department personnel by improving quality of work life, providing a positive work environment and consistently communicating appropriate information to all employees concerning policies, procedures, and other information pertinent for them to successfully do their jobs.
Support and maintain ethics of the business through protection of customer and financial information and complying with all company policies ethics/values/security requirements and applicable regulatory policies (ANSI, Sox Compliance).
Position may include other duties as determined by the company.
Required:
Experience/Education
Education: Bachelors (or equivalent experience)
Total Number of Years Relevant Experience: 3-5 years Specify: Demonstrated experience in leadership. 5+ Years sales and customer service experience. Lean project or process improvement experience.
Critical Knowledge / Skills / Abilities
Advanced problem solving, performance management techniques, MS Office Suite, Verbal and writen communication skills, attention to detail and ability to work adaptably in a fast paced environment.
Other Requirements
Work Location - Groton MA, minimal travel required
Social Connections linkedin
Pre-Employment Screening: Drug screen and background check required. EOE/M/F/D/V.
Title: Bags & Bows Sales/Service Team Leader
Department: Sales
Company Name: Deluxe Corporation
Position Location: Groton, MA
Remote Work Location: No
Full Time/Part Time: Full Time
Shift Type: Traditional
Company Info:
Deluxe Corporation is an award winning provider that is launching new products, offering new services, and creating new ways to help small businesses and financial institutions succeed. We provide an environment that is dynamic, not bureaucratic and a structure that is rewarding, not routine, now we need you to provide the passion and expertise!
Job Description:
Job Functions
Manage a team to provide direction, coaching, monitoring, training, counseling and support to ensure sales, productivity, and quality expectations are met, at an individual and department level. Execute solutions to ensure service level expectations are met. Oversee the daily operations of the phone and off phone activities in a multi-skilled / functional environment. Promote teamwork and a lean culture. Make business decisions to support department success and to support Company goals on a daily basis.
Establish performance goals and evaluate employee progress, achievement and contributions. Provide feedback, recognition, compensation, and progressive performance management consistent with employee performance. If further development is needed, take appropriate corrective measures to ensure continuous improvement. Encourage individual initiative and growth to achieve maximum success.
Lead process and procedural improvement efforts to ensure a smooth, efficient order flow utilizing Lean methodology. Analyze, plan and assist in the development and implementation of system and procedural changes to support department and company objectives using Lean process improvement approaches. Support new company initiatives, product introduction, transitions, UAT/QA testing and process improvements by coordinating and interacting with Product, Marketing, Sales and Fulfillment.
Analyze data to determine individual, team and department statistical performance. Performs ad hoc analysis in relation to a specific issue or problem to determine root cause analysis and implement lean solutions. Evaluate, document and implement workflow improvements, system enhancements, and procedure updates to maximize performance and meet strategic objectives.
Interview and hire qualified applicants to ensure the department is properly staffed to meet department and company goals.
Works with Training to ensure that all training documentation is current for each job function as it relates to Custom order entry and Outbound functions.
Maintain morale and engagement among department personnel by improving quality of work life, providing a positive work environment and consistently communicating appropriate information to all employees concerning policies, procedures, and other information pertinent for them to successfully do their jobs.
Support and maintain ethics of the business through protection of customer and financial information and complying with all company policies ethics/values/security requirements and applicable regulatory policies (ANSI, Sox Compliance).
Position may include other duties as determined by the company.
Required:
Experience/Education
Education: Bachelors (or equivalent experience)
Total Number of Years Relevant Experience: 3-5 years Specify: Demonstrated experience in leadership. 5+ Years sales and customer service experience. Lean project or process improvement experience.
Critical Knowledge / Skills / Abilities
Advanced problem solving, performance management techniques, MS Office Suite, Verbal and writen communication skills, attention to detail and ability to work adaptably in a fast paced environment.
Other Requirements
Work Location - Groton MA, minimal travel required
Social Connections linkedin
Pre-Employment Screening: Drug screen and background check required. EOE/M/F/D/V.