Req ID#: 8488BR
Title: Team Manager
Department: Customer Care/Contact Center
Company Name: Direct Checks
Position Location: Colorado Springs, CO
Remote Work Location: No
Full Time/Part Time: Full Time
Shift Type: Traditional
Company Info:
Direct Checks, a Deluxe Corporation family company, offer personal checks, a complete line of business checks, and check-related products to consumers through brands like Checks Unlimited®, Designer Checks®, Checks.com®, Artistic Checks, and the Styles Check Company.
Job Description
The primary purpose of this position is to positively impact business segment profitability and customer satisfaction by effectively managing a team of Contact Center Representatives.
RESPONSIBILITIES :
- Achieves team and department performance objectives through the use of the call monitoring process and by having an interactive present “on the floor”; managing attendance, coaching, counseling and disciplining; monitoring and appraising job results; and initiating corrective action.
- Supports achievement of revenue and operating income objectives by monitoring daily call volume and managing associated labor. Contributes to the overall revenue generation of the business segment by maximizing the sales ability of Contact Center Representative.
- Contributes to effectiveness of operations by identifying issues, analyzing information, recommending courses of action, and implementing new processes or programs.
- Maintains Contact Center staffing by interviewing applicants and selecting potential employees in the talent acquisition process.
- Works directly with Contact Center Reps, business leadership team, and all other levels of management in the Contact Center and business segment. Occasionally interacts with external customers
Shift: 8:00-4:30 Monday-Wednesday and 9-5:30 Saturday & Sunday
Required:
- Bachelors degree or equivalent experience in Business.
- 2-4 years experience in management and leadership. Call center management preferred.
- Demonstrated consistent performance in meeting call center minimum promotional expectations within 6 months.
- Personal computers in a Windows environment
- Interpersonal and written communication skills
- Leadership; ability to manage a large group of employees in a fast-paced performance driven environment.
Social Connections: Please visit our Facebook site to ask questions, get updates, and to better understand our culture. http://www.facebook.com/deluxecareers. Click here to get a glimpse into Deluxe. http://bit.ly/DeluxeCorpCultureVideo2013 cb
Pre-Employment Screening: Drug screen and background check required.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, or protected Veteran status.
Title: Team Manager
Department: Customer Care/Contact Center
Company Name: Direct Checks
Position Location: Colorado Springs, CO
Remote Work Location: No
Full Time/Part Time: Full Time
Shift Type: Traditional
Company Info:
Direct Checks, a Deluxe Corporation family company, offer personal checks, a complete line of business checks, and check-related products to consumers through brands like Checks Unlimited®, Designer Checks®, Checks.com®, Artistic Checks, and the Styles Check Company.
Job Description
The primary purpose of this position is to positively impact business segment profitability and customer satisfaction by effectively managing a team of Contact Center Representatives.
RESPONSIBILITIES :
- Achieves team and department performance objectives through the use of the call monitoring process and by having an interactive present “on the floor”; managing attendance, coaching, counseling and disciplining; monitoring and appraising job results; and initiating corrective action.
- Supports achievement of revenue and operating income objectives by monitoring daily call volume and managing associated labor. Contributes to the overall revenue generation of the business segment by maximizing the sales ability of Contact Center Representative.
- Contributes to effectiveness of operations by identifying issues, analyzing information, recommending courses of action, and implementing new processes or programs.
- Maintains Contact Center staffing by interviewing applicants and selecting potential employees in the talent acquisition process.
- Works directly with Contact Center Reps, business leadership team, and all other levels of management in the Contact Center and business segment. Occasionally interacts with external customers
Shift: 8:00-4:30 Monday-Wednesday and 9-5:30 Saturday & Sunday
Required:
- Bachelors degree or equivalent experience in Business.
- 2-4 years experience in management and leadership. Call center management preferred.
- Demonstrated consistent performance in meeting call center minimum promotional expectations within 6 months.
- Personal computers in a Windows environment
- Interpersonal and written communication skills
- Leadership; ability to manage a large group of employees in a fast-paced performance driven environment.
Social Connections: Please visit our Facebook site to ask questions, get updates, and to better understand our culture. http://www.facebook.com/deluxecareers. Click here to get a glimpse into Deluxe. http://bit.ly/DeluxeCorpCultureVideo2013 cb
Pre-Employment Screening: Drug screen and background check required.
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, or protected Veteran status.